Terms and Conditions

These terms govern the use of this website and the framework within which website development and digital solution services are offered.

1. Who provides the services

The services are provided by a natural person who is not registered under the Value Added Tax Act (Закон за данък върху добавената стойност). The prices quoted are final and no VAT is charged on them.

2. What services I offer

The work is organised into several lines:

These names describe types of work, not ready-made packages with fixed content. The scope of each project is set out in an individual quotation.

3. What this website is

The website is informational. Its content describes the services offered and the work shown, but it does not constitute a public offer within the meaning of Art. 290 of the Bulgarian Commerce Act (Търговски закон). Specific terms are agreed individually.

4. Enquiries and conclusion of a contract

1. You send an enquiry through the form or by email.
2. I reply with clarifying questions or with an individual quotation setting out scope, timeline and price.
3. The contract is considered concluded upon your written confirmation of the quotation — including by email.
4. The quotation is valid for the period stated in it. Once that period expires, the price is subject to review.

5. Payment

• The standard arrangement is 50% paid in advance and 50% on handover, unless the quotation provides otherwise.
• Work starts once the advance payment and the necessary materials have been received.
• Hosting and the domain are paid by the client directly to the respective provider, even when I arrange them technically.

6. Timelines and cooperation

The stated timelines start running on the date on which both the advance payment and all materials needed to begin have been received — copy, images, logos, access credentials.

Delay in providing materials or approvals extends the timeline by the corresponding period. I am not liable for such delay.

7. Scope of work and changes

The scope is the one described in the accepted quotation. Additional requests beyond it are quoted separately and carried out after written agreement on timeline and price.

The price includes up to two rounds of revisions to the proposed design, unless the quotation states otherwise.

8. Handover and warranty

• After the site goes live there follow 30 days of free defect remediation — things that do not work as agreed.
• The warranty does not cover new features, changes to content, damage caused by the intervention of third parties, or problems arising from hosting.

9. Rights in the content

• The client's materials — copy, photographs, logo — remain the client's property. By providing them, the client confirms that it is entitled to use them.
• The delivered website — upon full payment, the rights in the website built for the client pass to the client, including the source files and access credentials.
• The content of this website — the texts, the layout and the work shown are protected. Reproducing them without written consent is not permitted.
• Portfolio display — I reserve the right to present the delivered work as my own, unless otherwise agreed in writing.

10. Liability

I apply professional care, but I do not guarantee specific commercial results — number of visits, search engine rankings or sales — as these depend on factors beyond my control.

I am not liable for: the uninterrupted operation of hosting and third-party services; loss of data caused by the client or by third parties; content provided by the client. My liability does not exceed the amount paid for the particular project.

These limitations do not exclude liability that cannot be excluded by law.

11. If you are a consumer

In the case of a distance contract you have the right to withdraw within 14 days without giving a reason. If you expressly request that performance begin before that period expires, you owe a proportionate part of the price for what has been done up to the moment of withdrawal.

In the event of a dispute you may contact the Commission for Consumer Protection (Комисия за защита на потребителите): 4A Slaveykov Square, 1000 Sofia (Sofia 1000, pl. „Slaveykov“ 4A), tel. 0700 111 22, kzp.bg. The European Commission's online dispute resolution platform is also available: ec.europa.eu/consumers/odr.

12. Maintenance of systems in operation

A system that runs every day is different from a one-off website build. Where maintenance has been agreed, the following applies:

• Maintenance is paid monthly and covers defect remediation, security updates and minor changes within the agreed scope.
• I do not guarantee uninterrupted operation, as it depends on hosting and on third-party services.
• The client keeps its own backups of its critical data, unless backup is expressly included in the service.
• Either party may terminate the maintenance with one month's written notice.

13. Termination

Either party may terminate the contract in writing in the event of material non-performance by the other party, after having allowed a reasonable period for remedy. On termination, the work done up to that point is paid for.

14. Personal data and systems that process data

The processing of data through this website is described in the Privacy Policy.

Where the system built processes personal data of the client's own customers — intake requests, bookings, portals, internal systems — the client remains the controller and I act as processor. Before any access to real data, a separate agreement under Art. 28 GDPR is concluded. Without such an agreement I work only with synthetic data.

The client is responsible for the lawfulness of the data it enters or migrates into the system, as well as for its own privacy policy towards its end customers.

15. Governing law

Matters not covered here are governed by Bulgarian law. Disputes are resolved through negotiation and, failing agreement, by the competent Bulgarian court.

16. Changes to these terms

These terms may be amended. The terms that govern each project are those in force on the date the quotation is confirmed.